20 Years of Digital Transformation
Twenty years ago, I thought transformation meant technology. Today, I know it means trust.
Expensive systems have failed because users didn’t embrace them. Simple solutions have succeeded because people believed in them.
10 Lessons From the Field
- 01 Users must see the value.
- 02 Leaders must champion the change.
- 03 Bring solutions, not problems.
- 04 Momentum beats perfection.
- 05 Be transparent, always.
- 06 Test before launching.
- 07 Pilot before scaling.
- 08 Measure impact, not activity.
- 09 Never stop improving.
★ My favourite — Lesson 10
“People support what they help create.”
When users are involved from the beginning, adoption becomes much easier.
What’s the most important lesson you’ve learned from managing change and technology projects?Tell me in the comments
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